Step 3 *** Steps completed, did not fix *** Power options - power buttons (Power button = Shut down, Sleep button = do nothing) Sleep - Allow hybrid sleep (was 'On,' changed it to 'Off'). PCI Express - Link state power management (was 'Moderate,' changed it to 'Off'). Under Control Panel => Power Options, it's set to 'Balanced.' Step 2 *** Steps completed, did not fix *** Step 1 *** Steps completed, did not fix *** In short, the reboot problem is still happening. Thanks for your quick response! Below are your suggested steps along with any notes under each. We will always be available for whatever you need! If these procedures helped you in any way, please click on 'I solved my problem' and also mark as an answer, so you can help others users. Restart the computer for the scan to be performed.Īfter all the procedures, please check if the problem persists. Type the command below and click Enter:Īfter pressing Enter, press S to confirm.ģ.

Press Windows, type cmd, when you return to the search, click Run as administrator in the right corner Ģ.

If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.ġ. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. NOTE: This procedure disables all third-party services and programs. On the Services tab, check the Hide all Microsoft services option and click Disable All In Run type MSCONFIG and click OK to open System Configuration ģ. On the Desktop, press the Windows + R keys simultaneously to open Run Ģ. *If your computer does not have this tab in the properties of this device, please proceed to the next step.ġ. Deselect the option The computer can turn off the device to save energy, then click OK and close the Manager. After finding, click with the right mouse button on it and choose properties ĥ. Look for Intel (R) Management Engine Interface ģ. Press Windows + X and select Device Manager Ģ. Uncheck the option Turn on quick start (recommended)ġ. Click Hardware and Sound> Change the operation of the power buttons (It is just below the Power Options)> Change settings not currently available ģ. Press Windows + R, type control panel and click OK Ģ. Please follow the procedures below and check if the problem persists.ġ. I understand that you have problem with Windows 10 not shutting down. My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

Windows 10 pc won t shut down